Experience Ethiopian historical places with sky bus

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Extend your comfort via sky bus

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Experience Ethiopian historical places with sky bus.

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Feel the comfort and relax while traveling with sky bus

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Sky bus cares for you

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

We give priority for safety

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

We Offer remarkable service

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

We move with standards

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

So Safe That Everyone Wants To Come Along For The Ride.

Sky Bus Transport system s.c.is so delighted to inform you that it is going to commence a new route to Mekelle from January 22, 2015. Read more

Leave with historical memories

Experience Ethiopian historical places with sky bus Read more

http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/643104harar.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/578457bahirdar.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/342916Gondar.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/577415jimma.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/120166direwawa.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/495872dessie.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/285487Hawssa.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/192625jijiga.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/248641Mekelle_Revolve_image.jpg http://skybusethiopia.com/site/components/com_gk2_photoslide/images/thumbm/594017Assosa_New.jpg
Ticket & Travel
Article Index
Ticket & Travel
Ticket Information
Refunds & Exchanges
Customers with Disabilities
All Pages

Baggage Information

Sky Bus passengers are responsible for placing their own belongings in the baggage compartment of the bus.. Baggage assistance is available upon request. Special handling ID tags are available for passengers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.

Please be sure that all your bags have identification tags on them. Tags are available at the checking point.Because the security of your baggage is important to us, each passenger must be in charge of getting his/her bags to the bus and receiving them at destination.

Sky Bus Transport System, S.C. has its own baggage allowance policy in accordance with the Ethiopian Road Authority mandate.

Baggage Restrictions:

  • The maximum allowable weight for checked baggage is 25 kg per passenger. An additional charge (depending on the distance traveled) will be charged for any baggage above the 25 k.gs limit.
  • Packages that are regarded as exceptions for the following items are: bicycles, computers, electronic goods, liquid substances must be packed in wood crates, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied

Excess Baggage Calculation

  • Passenger’s hand luggage can be placed on luggage rack depending on its size, content and type.
  • Each and every passenger is entitled to a luggage allowance of up to 25 kg of weight, but chargeable for trade commodities even if less than 25 kg.
  • Above 25 kg., passengers are required to pay Birr 6 per kg
  • Passengers can check in more than one electronics equipment (computer, TV, etc.) However, even if the items checked in weigh less than 25 kg, an additional Birr.50 would be required for payment
  • Unpacked Commercial items must pay Birr 15 per kg

Pets on Buses

  • Pets are not allowed.

Baggage Terms and Conditions Baggage rules
The following items are not be packed in passengers luggage:

  • money, jewelry, precious metals, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples in checked baggage.
  • Flammable liquid and solid goods, illegal drugs, contrabands and improperly contained liquids goods shall not be carry-ons.

Carry-On Baggage’s

Carry-on pieces are allowed without any charge under the passengers’ personal supervision. . These belongings must be placed in the overhead cabin. Laptops, small bags, and other personal items can be categorized under carry-on baggage. Any passenger who has excess luggage above the limitation is obligated to contact Ticket Offices before purchasing a ticket.

If a passenger has weapons, he/she should inform the Hostess and present permission document from relevant government authorities.

Baggage Liability

Sky Bus will NOT accept responsibility for damages, breakage, deterioration, delay, and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service or for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same passenger.

Sky Bus will NOT accept any liability for unchecked baggage.

Except as such responsibility may be imposed by law, Sky Bus will not be liable for delays caused by accidents, breakdowns, bad conditions of the road, storms and other conditions beyond Sky Bus’ control.

 


 

Ticket Information

Guarantee your seat on your next trip with Sky Bus new Reserved Seating.No waiting in line. You can reserve your seat in person or by calling our ticket sales offices.

Reserved seat passengers must arrive no later than 30 minutes prior to scheduled departure.

Ticket Terms and Conditions

  • Each passenger must have a printed valid ticket
  • Passengers must show a valid Photo ID (matching name on e-ticket)
  • Tickets are valid for date and schedule selected at time of purchase
  • Tickets are only valid for the origin/destination and direction specified on ticket
  • Passengers will board on a first come, first served basis
  • There is a penalty charge for cancelations and rescheduling. Detailed information could be found on the back of tickets.
  • If the passenger loses his/her ticket before departure date, he/she must contact the nearby Sky Bus office.
  • If the passenger lost the ticket at the time of departure, he/she must contact the Coordinator or the Hostess.
  • If someone buys a ticket in his/her name and transfers it to another person, the Company will not take any risk.
  • All qualified refunds can be claimed in person within 30 days from the date of departure, otherwise the Company will not be held responsible. For detailed information, please contact nearby Sky Ticket Office or call (+251-11) 156-8585

Special Note:
Sky Bus tickets are protected from fraud. Tickets must not be reproduced or altered in any way. Sky Bus reserves the right to refuse travel to any person presenting a fraudulent ticket and may be subject to further legal action as defined by law.

If your ticket is not accepted for travel and you do not agree with the reason why a ticket was not accepted, you should ask to be directed to a Customer Service Representative to help resolve the matter.

If a Customer Service Representative is not immediately available, contact (+251-11) 156-8585 no later than 24 hours from the time transportation was denied. Telephone of Customer Service is available between the hours of 8:30 AM and 7:30 PM, Monday through Sunday.


 

Refunds & Exchanges

If you miss your trip, contact the nearest Sky Bus Representative for instructions on boarding the next available bus. If a Sky Bus schedule is cancelled, for reasons beyond Sky Bus’s control, (weather related, traffic, etc,) Sky Bus will honor the ticket on the next available schedule. Passenger who cancels his/her trip the following rules apply:

  1. If you want to reschedule your travel, you can do so within 10 consecutive days by informing the Company 24 hours before the departure date. However, if you want to cancel your travel a 20% penalty will be applicable.
  2. If you want to reschedule your travel within 18-24 hours before departure, a 10% penalty will be applicable; but If you want to cancel it, 30% penalty will be applicable.
  3. If you reschedule your travel in less than 18 hours, a 40% penalty will be applicable; but if you cancel your travel, a 50% penalty will be applicable.

Contacting Customer Service

Sky Bus Transport System

WEGAYEHU AREGAW _Telephone_ (+251-911) 638-184
SEBNE K/YOHANNES Telephone_ (+251-922) 850-513

To assist our representatives, please have the following information ready:

  • The city you will be departing from
  • The destination of your trip
  • The date you will be leaving/returning
  • Whether you are interested in a one-way or round-trip information/purchase
  • How many passengers will be traveling
  • Please ask if any discounts apply for your travels
  • Your intended time of departure (morning, afternoon, evening, etc.)
  • Your ticket/order confirmation number (if ticket query)

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Traveling with Children

General Information

There is no charge for children whose height is 1.10 Mt. And below. However, children whose height exceeds the above mentioned figure must be booked.

Please Note:

  • A child’s ticket must be purchased along with an adult’s.
  • The child and adult must travel together for the entire trip.
  • An Unaccompanied Child Form must be filled out completely by parent/s or guardian at the station of origin.
  • The adult designated by parent/s or guardian for Unaccompanied Child must be available at the destination station to sign for release of child.

 


 

Customers with Disabilities

Disabilities & Assistance

Sky Bus’s goal is to make our passengers have a safe and pleasant experience. Sky Bus’s drivers, Customer Service Personnel and Contractors are available to meet the needs of customers with disabilities. Sky Bus provides assistance with boarding and de-boarding, luggage, transfer, stowage and retrieval of mobility devices.

This service is provided during transfers, meals and rest stops and at other times as reasonably requested. Sky Bus can help whether you are traveling alone, or with a personal care attendant or , a service animal using various mobility devices.

Disabilities Assistance Guidelines

  1. Contact the Sky Bus Information Center at (251-11) 155-8585 at least 48 hours prior to your departure.
  2. Provide the phone operator with information about your specific travel needs and schedule.
  3. Inform our on board staff of your needs during your trip.

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Additional Notice

Advanced Notice: Sky Bus can best assist you when you provide 48-hour advance notice. Even if you do not provide prior notice, Sky Bus will still make every reasonable effort to help you, if such an accommodation will not delay the departure of the scheduled bus on which you plan to travel. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance.

Assistance at Rest Stops: Please notify Sky Bus of your needs for assistance at each rest stops. When the bus is at a scheduled stop, you may request that our personnel assist you with any reasonable request.

Storing and Handling Your Mobility Aid: Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stored inside the bus will be placed in the baggage compartment, if possible.

Portable Oxygen and Respirators
A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Always keep your medicine with you. Do not leave it in your checked baggage.

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Your Rights as a Customer

In accordance with federal regulations, we do not require proof of disability.

Sky Bus is committed to protecting our passenger’s rights. If our passengers would like to speak to someone about their needs or rights as a Sky Bus customer, please call us promptly at (251-11) 156-8585.

If our passengers feel that their rights were violated and would like to file a formal complaint, please send a written statement. Please include your ticket showing your travel, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Sky Bus personnel you believe did not provide you appropriate assistance.

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Travel Rules and Regulations

Sky Bus Transport System S.C having modern and comfortable buses that travel to eight destinations (Gonder,Bahirdar,Jijiga,Harar,Diredewa,Dessie,jimma and Hawassa.)

PASSENGERS’ RIGHT

  • Passengers can book for travel at any time and make sure that they collect the ticket 48 hours before travel date
  • Ticket is sold on first-come-first served basis
  • Children whose height is less than 1 meter and 10 cm do not pay but will have to sit on their parent’s lap. If the height of a child is more than the above, full price for a seat is required.
  • Each and every passenger is entitled to a luggage of up to 25 kg of weight, but it is chargeable for trade commodities even if it is less than 25kg. Payment for loading will be set by the Company.

ESSENTIAL CONSIDERATIONS BEFORE DEPARTURE

  • Passengers should have their tickets and relevant documents.
  • Passengers should not carry forbidden items.
  • Passengers should make sure that their luggage is securely packed.
  • Passengers should make sure that their excess luggage must have receipt for payment. If the Staff do not provide you with a receipt, please call one of the contact telephone numbers and inform the Company staff .
  • Passengers must sit according to the seat number in the ticket.
  • Passengers have responsibility to show identity card while purchasing tickets. He/she must also present ID card if requested by the attendant or any other authorized personnel.
  • Passengers are advised to carry with them cash and expensive items such as electronics, jewels and ornament in the luggage rack. The Company will not take any responsibility for goods that are lost in the luggage rack or inside the bus.

 

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