Experience Ethiopian historical places with sky bus

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Extend your comfort via sky bus

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Experience Ethiopian historical places with sky bus.

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Feel the comfort and relax while traveling with sky bus

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

Sky bus cares for you

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

We give priority for safety

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

We Offer remarkable service

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

We move with standards

SKY BUS Transport System Share Company has set up GPS technology that applies Geographical Positioning System for Tracking and secure our fleet management. The System assists in the management Read more

So Safe That Everyone Wants To Come Along For The Ride.

Sky Bus Transport system s.c.is so delighted to inform you that it is going to commence a new route to Mekelle from January 22, 2015. Read more

Leave with historical memories

Experience Ethiopian historical places with sky bus Read more

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Ticket & Travel - Customers with Disabilities
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Customers with Disabilities

Disabilities & Assistance

Sky Bus’s goal is to make our passengers have a safe and pleasant experience. Sky Bus’s drivers, Customer Service Personnel and Contractors are available to meet the needs of customers with disabilities. Sky Bus provides assistance with boarding and de-boarding, luggage, transfer, stowage and retrieval of mobility devices.

This service is provided during transfers, meals and rest stops and at other times as reasonably requested. Sky Bus can help whether you are traveling alone, or with a personal care attendant or , a service animal using various mobility devices.

Disabilities Assistance Guidelines

  1. Contact the Sky Bus Information Center at (251-11) 155-8585 at least 48 hours prior to your departure.
  2. Provide the phone operator with information about your specific travel needs and schedule.
  3. Inform our on board staff of your needs during your trip.

<hrdata-mce-alt="Additional Notice" class="system-pagebreak" title="Additional Notice" />

Additional Notice

Advanced Notice: Sky Bus can best assist you when you provide 48-hour advance notice. Even if you do not provide prior notice, Sky Bus will still make every reasonable effort to help you, if such an accommodation will not delay the departure of the scheduled bus on which you plan to travel. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance.

Assistance at Rest Stops: Please notify Sky Bus of your needs for assistance at each rest stops. When the bus is at a scheduled stop, you may request that our personnel assist you with any reasonable request.

Storing and Handling Your Mobility Aid: Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stored inside the bus will be placed in the baggage compartment, if possible.

Portable Oxygen and Respirators
A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Always keep your medicine with you. Do not leave it in your checked baggage.

<hrdata-mce-alt="Your Rights as a Customer" class="system-pagebreak" title="Your Rights as a Customer" />

Your Rights as a Customer

In accordance with federal regulations, we do not require proof of disability.

Sky Bus is committed to protecting our passenger’s rights. If our passengers would like to speak to someone about their needs or rights as a Sky Bus customer, please call us promptly at (251-11) 156-8585.

If our passengers feel that their rights were violated and would like to file a formal complaint, please send a written statement. Please include your ticket showing your travel, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Sky Bus personnel you believe did not provide you appropriate assistance.

<hrdata-mce-alt="Travel Rules and Regulations" class="system-pagebreak" title="Travel Rules and Regulations" />

 

Travel Rules and Regulations

Sky Bus Transport System S.C having modern and comfortable buses that travel to eight destinations (Gonder,Bahirdar,Jijiga,Harar,Diredewa,Dessie,jimma and Hawassa.)

PASSENGERS’ RIGHT

  • Passengers can book for travel at any time and make sure that they collect the ticket 48 hours before travel date
  • Ticket is sold on first-come-first served basis
  • Children whose height is less than 1 meter and 10 cm do not pay but will have to sit on their parent’s lap. If the height of a child is more than the above, full price for a seat is required.
  • Each and every passenger is entitled to a luggage of up to 25 kg of weight, but it is chargeable for trade commodities even if it is less than 25kg. Payment for loading will be set by the Company.

ESSENTIAL CONSIDERATIONS BEFORE DEPARTURE

  • Passengers should have their tickets and relevant documents.
  • Passengers should not carry forbidden items.
  • Passengers should make sure that their luggage is securely packed.
  • Passengers should make sure that their excess luggage must have receipt for payment. If the Staff do not provide you with a receipt, please call one of the contact telephone numbers and inform the Company staff .
  • Passengers must sit according to the seat number in the ticket.
  • Passengers have responsibility to show identity card while purchasing tickets. He/she must also present ID card if requested by the attendant or any other authorized personnel.
  • Passengers are advised to carry with them cash and expensive items such as electronics, jewels and ornament in the luggage rack. The Company will not take any responsibility for goods that are lost in the luggage rack or inside the bus.

 

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